Contact & Information
ARE THE GELATIN CAPSULES HALAL AND KOSHER
Yes they are of bovine source and are Halal and Kosher, certificate on request. (this will take a day to retrieve the batch’s certificate.)
WHAT ARE THE VEGAN CAPSULES MADE OF
Our Veggie capsules are made of HPMC.
ARE ANY CAPSULES SUITABLE FOR OILS
Many people use the gelatin and veggie capsules for oils. Please research this further. It is not recommended to store oil in these capsules for long periods.
HOW SHOULD THE CAPSULES BE STORED
Capsules should be stored in a cool, dry, air tight container, out of direct sun.
HOW MUCH POWDER FITS IN A CAPSULE
This depends on the mass to volume ratio of your powder and how compactable the powder is. Each powder is different and cannot be accurately worked out on a general weight. Please visit our capsule reference chart to see the size specifications and ml capacity of each capsule.
HOW ARE THE CAPSULES PACKAGED
The capsules are sealed in bags of 1000. Larger quantities are packaged in various amounts.
AREAS WHICH THE CAPE TOWN RATE APPLIES TO:
Somerset West, Gordon’s Bay, Simon’s Town, Melkbosstrand, Malmesbury, Yzerfontein, Klapmuts, Stellenbosch, Muizenberg, Durbanville, Parow, Paarl, Philadelphia, etc…
Does not apply to the following areas:
Beaufort West, Franschhoek, Grabouw, and further out areas.
1 working day to most areas.
ECONOMY (DOMESTIC ROAD FREIGHT)
2-5 working days.
As special circumstances cannot be predicted we cannot guarantee delivery dates, but will make every effort to avoid delays.
Larger orders may require an extra day to prepare.
Our courier does not collect or deliver on holidays, Saturday or Sunday.
Orders paid after 11am might only dispatch the following working day.
Outlying, regional and non-central areas may take a day or more longer to reach your destination.
CAN YOU SEND TO PO BOXES
Unfortunately our courier does not send to PO boxes.
CAN I PLACE MY ORDER OVER EMAIL OR BY PHONING IN?
Every order must be processed through the website in order to give courier quotes and generate an invoice. Courier options are given on the check out page after filling in the ‘area / suburb’ row.
HOW DOES PAYMENT WORK
Orders are sent off after payments have reflected in our account. To speed up the process please request your bank to send proof of payment to email@example.com or 076 540 6335.
Proof of payments must be sent from an official bank email address or number.
After payment is confirmed you will receive an email stating that your order is being processed. This email may be delayed by hours, especially on weekends.
Orders of over R3 000 must reflect in our account before delivery can take place.
Payment must be received by no later than 11 am in order to ensure dispatch on the same day. Orders do not dispatch on holidays, Saturday or Sunday.
HOW DO I TRACK A PARCEL
You can track your parcel at:
Please use: GEL[your order number]
WILL I GET AN INVOICE
Yes after payment has been received you will receive an invoice in your mailbox.
WHAT ARE YOUR OPENING TIMES FOR COLLECTIONS
We are open 9.00 until 4.45 Monday to Thursday, and 9.00 until 3.15 on Fridays. We have relocated to Durbanville, please contact us if you require address..
Please only come by appointment or by confirmation of time when your order will be ready.
You can contact us directly on 076 540 6335.
Banking details are emailed after checking out.
Please request your bank to send proof of payment to firstname.lastname@example.org or 076 540 6335
Pop for efts must come from an official bank email address.
Please only make payment after your order has been placed and you have received an order number. Please use your order number as payment reference.